Includes whole network infrastructure, all servers, workstations (computers), laptops and tablets
A team you can trust
You’ll have access to a dedicated team of
Experienced 1st-3rd Line ICT Technical Engineers
Specialist school ICT Consultants and we take care of liaison with third-party suppliers to support specialist software/systems take the stress out of strategising
Consultancy for ongoing ICT strategy, budgeting and project planning
Integration and management of Google G Suite / Microsoft 365 & Office 365 cloud platforms
When things go wrong
Immediate response for critical devices such as whiteboards and teaching computers
Support across operating systems (including Windows, Mac OS X, Android and iOS devices) workstation replacement after critical hardware failure
Projector lamps and unit replacements
Fault investigation for AV hardware with escalation to third parties as required troubleshooting for peripheral devices such as visualisers and cameras
Printer support
Monitoring and maintenance taken care of
Backups and data exports
Updates as required for agreed software
Installation and maintenance of school anti-virus software
Management of London Grid for Learning provided services
Network building
Installation/maintenance of print server
Multi-tiered support for network infrastructures (e.g. switching and routing, internet connectivity, complex cabling and fault diagnosis)
Wireless network management, configuration and support
Network accounts, permissions and secure access to shared resources
